Submit a Maintenance Request

Visit OffCampusHousing.com’s FAQ section to view helpful troubleshooting tips for common maintenance issues.

If you’re submitting a maintenance request for your bedroom or bathroom, you need to include your bedroom number in the service issue. If you’re unsure what your bedroom number is, view our apartment layout to find out.

Are you unsure if a maintenance request is your responsibility to handle or ours?  Visit Your Responsibilities.

If you have an after-hours property management EMERGENCY call 540-434-5150 x7 to be connected with our 24/7 answering service. If your emergency is life-threating, dial 911.

Maintenance Troubleshooting

Power Outages

Leaks/Water

Dishwasher

Garbage Disposal

Power Outages

If you experience any unexplained power outages, be sure to check the Infographic of the parts of a breaker box including, breaker key, main breaker and breakers for the individual circuitsGFI outlets in the kitchen and bathrooms and your breaker box before creating a service issue. Having too many plugs in one area can cause a breaker or GFI to trip.

• The breaker box is located in the kitchen: All switches in the breaker box should be evenly aligned on one side. If there is one (or multiple) switch that is slightly out of alignment, flip the switch off (the opposite direction of the rest of the switches) and back on again.

• The GFI outlets are generally located in the kitchen and bathrooms. Press the square resetInfographic of a normal and tripped GFI outlet button – an amber light will appear. Press and hold the reset button in the middle of the plugs.

If that did not resolve the power outage, log onto your online account and create a service issue.

 

 

Leaks/Water

Leaks happen, most often they occur at a sink or toilet.  If you have a water leak in your kitchen or bathroom, you can shut off the water that flows to your sink or toilet.  Reach behind the sink or toilet, and turn the knob to shut the water off (righty – tighty, lefty – loosey).  If you’ve experienced a small or large leak, be sure to submit a maintenance request with your  online account to address the issue.

 

High Water Bill?

Suspect you have a water leak due to a higher than average water bill, but can’t find a leak in your apartment? Typical consumption for an individual is 1500-2000 gallons a month. Multiply that by the number of people in your place & you should have a general idea how many gallons to expect on your bill. If you suspect a leak, but see no evidence of a water leak, contact Brian at either (540) 434-5150 x119 or Brian@OffCampusHousing.com to help find the problem!

Dishwasher

If you’re experiencing issues with water backing up to your dishwasher, it’s most likely due to the garbage disposal. Please check the Garbage Disposal tab. If the tips do not work, log on to your online account to create a service issue.

 

Garbage Disposal

Maintenance commonly finds bottle caps or other foreign debris, food that a garbage disposal is not made to handle (such as crab legs/shells), or simply too much food put that has been put into the disposal which disallows the blades from functioning correctly.  In an attempt to avoid a tenant charge, please try the below troubleshooting tips:

1. Did you reset the garbage disposal? There is a red button on the unit underneath the sink.

2. Did you check for debris in the blades? You can loosen the blades with a wrenchette underneath the sink.

3. Additionally, here's a garbage disposal troubleshooting video.

If this doesn’t correct the issue, submit a maintenance request with your online account.

Your Responsibilities

Here are our most common maintenance items that result in a tenant charge.  This list is not all-inclusive. Are you unsure if a maintenance request is your responsibility to handle or ours?  Visit Your Responsibilities! You may also refer to the Maintenance Troubleshooting section of the Rules & Regulations or the Residential Lease for additional details.

Filters

Pests

Paint

Light Bulbs

Change Your Air Filter

Madison Gardens use fiberglass filters. To ensure your heating and cooling system runs most efficiently and the air in your unit cleaner, replace your filter regularly (once per month is recommended). Dirty filters can cause your HVAC unit to work harder, thus costing YOU more on your electric bill.  If we find a dirty air filter during seasonal inspections, the replacement will be done at your expense since air filter replacements are tenant responsibility.

 

Treat for Pests

Keeping your apartment pest-free is a less common occurrence, but worth mentioning! If an issue arises with pests in your apartment, please attempt to treat the pests yourself before submission of a work order. If you would like our recommendation on a product, don’t hesitate to ask. Often times, these work orders result in tenant responsibly. For example: Maintenance finds that an ant infestation in your apartment is due to a tasty, sweet fruit punch split on the kitchen floor.  An extermination treatment for this issue would result in tenant responsibility.

Paint Carefully & Skillfully

Please don’t paint unless you have the skill & supplies to do so properly. Chances are, it’ll take more time (thus more $) for a professional to correct a poor paint job than if you left the entire painted wall(s).

The paint colors for MG are registered at the local Benjamin Moore Shenandoah Paint & Decorating Center. Be sure that you request Concentric Soft white semi-gloss. As a rule of thumb: keep in mind that paints ages.  If you do paint, be sure to paint entire walls at a time instead of touch-up in small areas (you’ll be able to tell where the “touchup” was done otherwise).

Replace Light Bulbs

There is different sizes/types of light bulbs in your apartment, and replacing them is tenant responsibility. Visit Your Responsibilities for more information.

Internet Troubleshooting

Before contacting us, we kindly request that you complete this simple checklist:

  • Have you rebooted your computer/tablet, or other device?
  • Have you rebooted the router, located inside the mechanical closet?
  • If you have a weak signal, are you connected to the correct network?  Since each apartment features a unique, secure connection, the format includes your building & apartment number.  Here is an example:

If, upon completion of this checklist, the issue is still present, we welcome you to contact our Director of IT, Brian@OffCampusHousing.com.  Include as much detail as possible (Is there an issue with all roommates’ devices?  Is the issue present throughout the apartment, or confined to a certain area? Etc.), as well as your address, in this email.

 

Work Orders for Common Areas/Amenities/Exterior

For all exterior work order requests (such as lights in the breezeway), chances are we’ll catch them on our community inspections. However, you’re welcome to let us know! Email Info@OffCampusHousing.com to report any exterior issues or request repair to a buildings’ exterior.

 

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  • Power Outages

    Power Outages

    If you experience any unexplained power outages, be sure to check the Infographic of the parts of a breaker box including, breaker key, main breaker and breakers for the individual circuitsGFI outlets in the kitchen and bathrooms and your breaker box before creating a service issue. Having too many plugs in one area can cause a breaker or GFI to trip.

    • The breaker box is located in the kitchen: All switches in the breaker box should be evenly aligned on one side. If there is one (or multiple) switch that is slightly out of alignment, flip the switch off (the opposite direction of the rest of the switches) and back on again.

    • The GFI outlets are generally located in the kitchen and bathrooms. Press the square resetInfographic of a normal and tripped GFI outlet button – an amber light will appear. Press and hold the reset button in the middle of the plugs.

    If that did not resolve the power outage, log onto your online account and create a service issue.

     

  • Leaks/Water

    Leaks/Water

    Leaks happen, most often they occur at a sink or toilet.  If you have a water leak in your kitchen or bathroom, you can shut off the water that flows to your sink or toilet.  Reach behind the sink or toilet, and turn the knob to shut the water off (righty – tighty, lefty – loosey).  If you’ve experienced a small or large leak, be sure to submit a maintenance request with your  online account to address the issue.

     

    High Water Bill?

    Suspect you have a water leak due to a higher than average water bill, but can’t find a leak in your apartment? Typical consumption for an individual is 1500-2000 gallons a month. Multiply that by the number of people in your place & you should have a general idea how many gallons to expect on your bill. If you suspect a leak, but see no evidence of a water leak, contact Brian at either (540) 434-5150 x119 or Brian@OffCampusHousing.com to help find the problem!

     

  • Dishwasher

    Dishwasher

    If you’re experiencing issues with water backing up to your dishwasher, it’s most likely due to the garbage disposal. Please check the Garbage Disposal tab. If the tips do not work, log on to your online account to create a service issue.

     

     

  • Garbage Disposal

    Garbage Disposal

    Maintenance commonly finds bottle caps or other foreign debris, food that a garbage disposal is not made to handle (such as crab legs/shells), or simply too much food put that has been put into the disposal which disallows the blades from functioning correctly.  In an attempt to avoid a tenant charge, please try the below troubleshooting tips:

    1. Did you reset the garbage disposal? There is a red button on the unit underneath the sink.

    2. Did you check for debris in the blades? You can loosen the blades with a wrenchette underneath the sink.

    3. Additionally, here's a garbage disposal troubleshooting video.

    If this doesn’t correct the issue, submit a maintenance request with your online account.

     

  • Filters

    Change Your Air Filter

    Madison Gardens use fiberglass filters. To ensure your heating and cooling system runs most efficiently and the air in your unit cleaner, replace your filter regularly (once per month is recommended). Dirty filters can cause your HVAC unit to work harder, thus costing YOU more on your electric bill.  If we find a dirty air filter during seasonal inspections, the replacement will be done at your expense since air filter replacements are tenant responsibility.

     

  • Pests

    Treat for Pests

    Keeping your apartment pest-free is a less common occurrence, but worth mentioning! If an issue arises with pests in your apartment, please attempt to treat the pests yourself before submission of a work order. If you would like our recommendation on a product, don’t hesitate to ask. Often times, these work orders result in tenant responsibly. For example: Maintenance finds that an ant infestation in your apartment is due to a tasty, sweet fruit punch split on the kitchen floor.  An extermination treatment for this issue would result in tenant responsibility.

     

  • Paint

    Paint Carefully & Skillfully

    Please don’t paint unless you have the skill & supplies to do so properly. Chances are, it’ll take more time (thus more $) for a professional to correct a poor paint job than if you left the entire painted wall(s).

    The paint colors for MG are registered at the local Benjamin Moore Shenandoah Paint & Decorating Center. Be sure that you request Concentric Soft white semi-gloss. As a rule of thumb: keep in mind that paints ages.  If you do paint, be sure to paint entire walls at a time instead of touch-up in small areas (you’ll be able to tell where the “touchup” was done otherwise).

  • Light Bulbs

    Replace Light Bulbs

    There is different sizes/types of light bulbs in your apartment, and replacing them is tenant responsibility. Visit Your Responsibilities for more information.